Ticketgoose processes all refund requests, automatically on cancellation of the tickets. Considering the refund amount has to move through a network of banks, it can take 7 days to 30 business working days for the refund amount to be credited to the customer's account / card.
The amount refunded to the customer will be transferred to the mode of payment used by the customer while booking the ticket. This may include bank account / debit / credit / cash card / electronic wallets
In case the refund amount is not credited to the customer's account within 30 business working days, the customer is requested to send an email to support@Ticketgoose, along with the ticket details. Ticketgoose will endeavour to facilitate and support the customer in the getting the refund amount credited to their account.
Refunds will not be processed for passengers who do not report at the boarding point on time. These passengers are called No-show passengers
Any transaction charges, or facilitation charges, or ticket delivery charges, or Contribution towards charity, collected shall not be refunded if the tickets are cancelled by the customer
In case of return of cash to Cash on Delivery customer, the delivery charges will be deducted from the eligible amount to be reimbursed to the customer
In the event of cancellation of a bus / service trip by the bus operator, Ticketgoose will assist the passenger by providing an alternative service, subject to availability. In case an alternative is not available, then Ticketgoose shall be liable to the passenger only to the extent of refunding the amount paid by the customer for the price of the ticket.
Provisions / amenities like video, air conditioning, or water bottle or any such other services mentioned on Ticketgoose are to help the customer make an informed decision. Any refunds / claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.
Ticketgoose does not charge customers any cancellation fee for its own services. However, the customer has to bear the cancellation charges of the bus operator, they have booked the ticket with.
The cancellation policy is different for each bus operator, and are set by the bus operators themselves. Customers are requested to read the cancellation policy of the bus operators, before booking a ticket for any bus service
The cut-off time for cancelling a bus ticket depends on the bus starting point and not necessarily the boarding point of the customer.
Tickets that are booked online should be cancelled online only
Cancellation charges are applicable on the original fare and not the discounted fare. The cancellation charges are deducted from the collected / discounted fare and the balance is refunded.
Some of the operators do not accept partial cancellation. The customer is requested to go through the cancellation terms of the bus operator
Advance or postponement cannot be done once a ticket is confirmed.